Calm Health Product FAQs

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What is Calm Health?

Calm Health is an invitation-only app from your health insurance plan, physician/care team, or employer. Calm Health lets you access digital mental health programs created by licensed physicians and clinicians to support specific conditions and mental health, in addition to a curated selection of popular Calm content.

  1. Get an assessment of your mental health well being with a quick survey about your thoughts and feelings over the last two weeks. These questions are based on the Patient Health Questionnaire (PHQ-9) and General Anxiety Disorder screening (GAD-7), which are effective, clinically valid, and industry standard screenings for mental health.

  2. Follow a personalized Care Plan to support your condition and mental health needs.

  3. See how your mental health changes over time.

I am a Calm subscriber. Can I use Calm Health, too?

Not at the moment. The Calm Health app is currently available only to users sponsored by selected health insurance plans, physician/care teams, or employers. A selection of popular Calm content is also available in the Calm Health app. You can continue to take advantage of the rich variety of content in the Calm app.

How is Calm Health different from the Calm app?

The Calm app is open to everyone and is focused on sleep, relaxation, and daily mindfulness with a vast library of content including soothing soundscapes, guided meditations, and celebrity-narrated Sleep Stories.

Calm Health, available only through selected health insurance plans, physician/care teams, and employers, features programs designed by licensed clinicians to help users better understand their relationship with specific mental and physical health conditions. In addition to the evidence-based program, a selection of some of the most popular mindfulness content from Calm is also available. The Calm Health app is also built to comply with HITRUST and HIPAA privacy and security standards and can be integrated into care programs.

Who develops Calm Health’s evidence-based, clinical program content?

Calm Health’s content is written by licensed psychologists. The program tools are based on various therapeutic approaches like cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), and dialectical behavior therapy (DBT).

Here’s a list of our clinical program contributors:

Dr. Suzanne Allen (License CT-3294)
Dr. Annalise Caron (License CT-3085)
Dr. Alise Conner (License CA PSY 27685)
Dr. Michelle Feng (License CA PSY 27884)
Dr. Juli Fraga (License CA PSY 20718)
Dr. Mark Heyman, PHD, CDE (License CA 24174)
Dr. Jennifer Kilkus (License CT-3935)
Dr. S.H. Moon (License MA PSY10211)
Dr. Chris Mosunic (License CA 31899)
Dr. Julie Smith (License PYL25997)

I’m working with a therapist currently. Can I still use Calm Health?

Absolutely. Calm Health is designed to supplement other forms of care and is not intended as a substitute for care by a physician, therapist, or other physical or mental health care provider.

I don’t have an Apple or Google account. Can I still use Calm Health?

In order to support a seamless, more secure login experience, Calm Health currently only supports login through Apple or Google.

Tip: You don't need a Gmail address to create a Google account. You can use your non-Gmail email address to create one instead. Go to the Google account sign in page and click Create Account.

I downloaded the Calm Health app, but it said I need to register to access the full experience. Why?

Calm Health offers personalized Care Plan recommendations based on each individual’s unique needs. To get access to the full Care Plan and library of Calm Health clinical programs, please register and create an account.

How can I manage my communications preferences?

To update your email and notifications communication preferences, please click on the upper right circle with your initials which will take you to the Profile screen in the Calm Health app.

Can I delete my account?

Yes. If you choose to delete your account, your account access will be disabled. Please note that when you delete your account, we may retain certain information where required or permitted by law or contract.

Privacy and Security

We take privacy seriously here at Calm. The Calm Health app is built to comply with HITRUST and HIPAA privacy and security standards. For details, please see the Privacy Policy.

Mental Health Screening

What’s a mental health screening?

In order to personalize the Calm Health experience, we ask all Calm Health users to fill out a quick survey about your thoughts and feelings over the last two weeks. These questions are based on the PHQ-9 and GAD-7, which are effective, clinically valid, and industry standard screenings for mental health.

What are PHQ-9 and GAD-7?

The Patient Health Questionnaire-9 (PHQ-9) and Generalized Anxiety Disorder-7 (GAD-7) are both widely used screening tools in the field of mental health. They are designed to assess the severity of symptoms related to depression and generalized anxiety disorder, respectively.

The PHQ-9 is a self-report questionnaire consisting of nine questions that measure the presence and severity of depressive symptoms. It covers various aspects of depression, including feelings of sadness, loss of interest, changes in appetite or sleep patterns, fatigue, and difficulty concentrating. Each question is scored from 0 to 3, with higher scores indicating more severe depressive symptoms.

On the other hand, the GAD-7 is a questionnaire that assesses the severity of generalized anxiety disorder symptoms. It consists of seven questions that cover symptoms such as excessive worry, restlessness, difficulty controlling worry, and physical symptoms associated with anxiety. Similar to the PHQ-9, each question on the GAD-7 is scored from 0 to 3, with higher scores indicating more severe anxiety symptoms. More about GAD-7 and PHQ-9 from NCBI.

It's important to note that while these screening tools can be helpful in identifying potential mental health concerns, they are not diagnostic tools on their own. A comprehensive evaluation by a qualified healthcare professional is necessary to make an accurate diagnosis and develop an appropriate treatment plan based on individual needs.

Why should I fill out the mental health screening?

This survey is one of the most important features of the Calm Health app — it helps us learn more about you and allows us to tailor the experience to fit your needs. 

Please take the time to complete the screening. We recommend retaking the screening every four weeks. This will help track your progress over time and allow Calm Health to continue recommending content that is relevant to your needs.

Care Plan

What’s a Care Plan?

Your care plan consists of a collection of program recommendations personalized for you based on your mental health screening results, goals, topics, or conditions.

What is CBT, ACT, and DBT?

CBT, ACT, and DBT are all therapeutic approaches that are commonly used in the field of mental health to treat various psychological conditions. Here's a brief explanation of each:

  1. Cognitive Behavioral Therapy (CBT) is a widely practiced form of therapy that focuses on identifying and modifying unhelpful thoughts and behaviors that contribute to emotional distress.

  2. Acceptance and Commitment Therapy (ACT) is a therapeutic approach that aims to help individuals accept and embrace their thoughts and feelings, while still taking action towards a meaningful life.

  3. Dialectical Behavior Therapy (DBT) was initially developed to treat individuals with borderline personality disorder, but it has since been applied to other mental health conditions as well.

  4. Each of these therapeutic approaches has its own unique focus and techniques, but they all aim to support individuals in improving their mental health and well-being. The choice of therapy may depend on the specific needs and preferences of the individual.

Feedback and Feature Requests

How do I share my feedback or suggest a feature?

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